Delivery & Serviceability.

01Where we deliver

• Meal plans & à la carte: most of Gurugram — homes and offices — everywhere within roughly 8 km of either kitchen (Sushant Lok 1 and Sector 66). Serviceability of a specific address is confirmed before your first delivery.
• Multi-location delivery: meal plans can split between two addresses (for example, lunch at the office, dinner at home) — tell us when setting up your plan.
• Catering: Gurugram and Delhi NCR as standard; we've catered events across 10 cities in India and will quote outstation events individually, including travel and logistics.

02Delivery windows & cut-offs

• Meal plans: delivered daily in your chosen window — slots run from 12:00 noon to 10:00 PM. Your exact window is fixed with you when the plan starts and stays consistent day to day.
• Changes: any meal's time or address can be changed up to 2 hours before its delivery window. Inside 2 hours the meal is already being cooked and routed.
• À la carte: order-ahead and same-day slots per the ordering platform; preparation begins shortly after confirmation, so cancellation follows the Refund & Cancellation Policy.

03Delivery charges

Meal plan pricing includes standard delivery within serviceable Gurugram areas. À la carte delivery charges, where applicable, are shown before you confirm the order. Catering proposals state logistics and staffing costs explicitly — no surprises on the invoice.

04Receiving your order

• Keep your phone reachable around your delivery window — riders call or message on arrival.
• Contactless drop (with the guard, at the door, at reception) is fine — tell us the standing instruction and it applies to every delivery on your plan.
• If you're unreachable and there's no drop instruction: the rider waits a reasonable time, then the meal is marked delivered-attempted. Cooked food can't be re-delivered later the same day, so attempted meal-plan meals are chargeable; we'll always message you first.
• Wrong address given at order time: we'll redirect if the rider hasn't left the area; otherwise a re-delivery charge may apply.

05Delays & weather

Gurugram traffic and monsoon flooding are real. If your delivery is running materially late, we tell you — proactively, not after you ask. Where a delay is ours and meaningful, we make it up with account credit or replacement. Where an event beyond anyone's control (severe weather, road closures, curfews) makes delivery unsafe or impossible, affected meals are rescheduled or credited in full — riders aren't sent into unsafe conditions.

06Packaging

Meals travel in food-grade, tamper-evident packaging designed to hold temperature for the length of the route. Consume within the time advised on the label or by our team; refrigerate promptly if you're eating later. Report damaged or tampered packaging within 2 hours of delivery — photos help — and we'll replace or credit the meal per the Refund & Cancellation Policy.

07Catering logistics

• Setup and teardown times, staffing, live counters, and equipment are specified in your written proposal.
• You (or your venue) provide the access, power, water, and space stated in the proposal; delays caused by venue access issues may compress service time.
• Our on-site lead is your single point of contact for the duration of the event.

08If something goes wrong