Delivery & Serviceability.

01Where we deliver

• Meal plans & à la carte: most of Gurugram — homes and offices — everywhere within roughly 8 km of either kitchen (Sushant Lok 1 and Sector 66). Serviceability of a specific address is confirmed before your first delivery.
• Multi-location delivery: meal plans can split between two addresses (for example, lunch at the office, dinner at home) — tell us when setting up your plan.
• Catering: Gurugram and Delhi NCR as standard; we've catered events across 10 cities in India and will quote outstation events individually, including travel and logistics.

02Delivery windows & cut-offs

• Meal plans: delivered daily in your chosen window — slots run from 12:00 noon to 10:00 PM. Your exact window is fixed with you when the plan starts and stays consistent day to day.
• Changes: any meal's time or address can be changed up to 2 hours before its delivery window. Inside 2 hours the meal is already being cooked and routed.
• À la carte: order-ahead and same-day slots per the ordering platform; preparation begins shortly after confirmation, so cancellation follows the Refund & Cancellation Policy.

03Delivery charges

Meal plan pricing includes standard delivery within serviceable Gurugram areas. À la carte delivery charges, where applicable, are shown before you confirm the order. Catering proposals state logistics and staffing costs explicitly — no surprises on the invoice.

04Receiving your order

• Keep your phone reachable around your delivery window — riders call or message on arrival.
• Contactless drop (with the guard, at the door, at reception) is fine — tell us the standing instruction and it applies to every delivery on your plan.
• If you're unreachable and there's no drop instruction: the rider waits a reasonable time, then the meal is marked delivered-attempted. Cooked food can't be re-delivered later the same day, so attempted meal-plan meals are chargeable; we'll always message you first.
• Wrong address given at order time: we'll redirect if the rider hasn't left the area; otherwise a re-delivery charge may apply.

05Delays & weather

Gurugram traffic and monsoon flooding are real. If your delivery is running materially late, we tell you — proactively, not after you ask. Where a delay is ours and meaningful, we make it up with a credit or replacement. Where an event beyond anyone's control (severe weather, road closures, curfews) makes delivery unsafe or impossible, affected meals are rescheduled or credited in full — riders aren't sent into unsafe conditions.

06Packaging

Meals travel in food-grade, tamper-evident packaging designed to hold temperature for the length of the route. Consume within the time advised on the label or by our team; refrigerate promptly if you're eating later. Report damaged or tampered packaging within 2 hours of delivery — photos help — and we'll replace or credit the meal per the Refund & Cancellation Policy.

07Catering logistics

• Setup and teardown times, staffing, live counters, and equipment are specified in your written proposal.
• You (or your venue) provide the access, power, water, and space stated in the proposal; delays caused by venue access issues may compress service time.
• Our on-site lead is your single point of contact for the duration of the event.

08If something goes wrong