Hungry, planning an event, chasing an order, or escalating something that went sideways — here's every way to reach us, and who answers what.
01Fastest ways to reach us
Orders, meal plans, catering enquiries, live order issues. Fastest channel.
Email & escalations
All written queries and escalations — refunds, privacy, trademark, partnerships, press. Acknowledged within 48 hours.
02Where we are
| Location | Address |
|---|---|
| Registered office | Kenzo Kissan India Private Limited, A1/46, Sushant Lok-2, Sector 55, Golf Course Road, Gurugram, Haryana, India |
| Kitchen — Sector 66 | Sector 66, Gurugram, Haryana |
| Kitchen — Sushant Lok 1 | D-121 GF, Sushant Shopping Arcade, Sushant Lok 1, B-Block, Sector 43, Gurugram, Haryana 122009 |
Kitchens are production facilities, not dine-in restaurants — for orders, use the channels above.
03If something needs escalating
L1: WhatsApp or call the team — most issues die here, same day.
L2: contact@kenzok.com — acknowledged within 48 hours.
L3: Grievance Officer — Kritika Premi, Managing Director, same email, subject "Grievance" — resolved within 30 days.
Full details on the Trust & Compliance page.